Please browse our section with Frequently Asked Questions. We try to update our website with answers to all possible questions you may have.
If you cannot find the answer online or have any suggestions, please call us on 07480 10 50 50.
How do I book?
It's easy! You can use our Booking Form or call us on 07480 10 50 50 / 07455 22 62 39. We will be happy to get you booked in!
How long in advance do I need to book the service?
Usually we are able to provide cleaners on the next day. We recommend an advance booking so that you can choose a date and time that suits you.
Are you insured and vetted?
As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.
Do you guarantee your services?
We strive to clean up until your property looks as close to new as possible, therefore you can trust us for all of your cleaning needs. We guarantee that you will be 100% satisfied with the results.
Our End of Tenancy and Deep Cleaning services have a quality guarantee of 48 hours. In case you are unhappy with the job done, you can request re-clean for free within two days.
Do you provide the cleaning equipment and detergents?
We can provide you all necessary detergents and equipment for an additional fee of £20. This applies for the following services:
Office & Commercial Cleaning
Regular Domestic Cleaning
Communal Area Cleaning
After Builders Cleaning
One Off Cleaning
For all other cleaning services we use our professional cleaning products and equipment for best results for that type of cleaning. This is included in the relevant price.
What equipment do you use?
Samyx Cleaning are trained to use the most effective and also safe for children and pets cleaning products.
For your carpets we use PROCHEM cleaning products for carpet and upholstery.
For your oven we use specialist dip tank cleaning method for ovens.
Do you clean in my area?
For Regular Domestic Cleaning services we are able to cover the majority of London. Please see the detailed coverage in our MAP.
For all other cleaning services we cover all London areas and postcodes.
Do you work on Public and Bank holidays?
Yes we do work on Public and Bank holidays. Also we do not charge more if the service date is a Public/Bank holiday unlike other cleaning companies.
Is there a minimum number of hours I have to book?
Yes, we have services with minimum required hours, but some of our services are not charged hourly. Please see our services for more information.
What are your working hours?
Usually our cleaners work between 7am and 7pm, seven days per week. We have cleaners that are happy to work out of these hours, so please contact us if you have different time preferences.
To make a booking or any other enquires our office hours are 8am to 8pm, seven days per week.
How can I cancel my booking?
These situations pop up for all of us at one time or another so if you need to use this option please inform us of your cancellation at least 24 hours in advance of your booking taking place. This gives your cleaner the best chance of finding another booking. Failure to let us know of a cancellation or change in booking with at least 24 hours notice will result in a cancellation fee.